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Turbovap Extended Warranty

Service, Inside Sales Representative

16 October 2020

Biotage is hiring amid COVID19!



Responsible for direct sales of service agreements and billable services within assigned business areas and territory. The Inside Sales Representative for Service Products is also responsible for achieving growth in agreement and billable service revenue, contract coverage rates and gross margin contribution from service sales.


  • Pro-active sales of agreement renewals, warranty conversion to service agreements and agreements to Billable accounts (no longer under warranty or an agreement). (include several of the primary methods of “pro-active sales”

  • Establishing and maintaining thorough and detailed knowledge of each service agreement’s features and coverage details in order to accurately position each agreement based on the customer’s product and its age

  • Diligent, proactive and effective use of the company’s CRM platform for account and opportunity management ensuring all activities (planned and executed) are captured within the CRM

  • Maintains up-to-date account data related to sales opportunities, system status, user/contact, and service history for all accounts and prospective accounts within in assigned responsibility (accounts and instrumentation)

  • Identify revenue growth and coverage growth opportunities and contribute to and support development of promotions and promotional materials and activities to realize those opportunities

  • Effective negotiation within the role’s authorization level, as defined in the Biotage LLC discount policy, to maximize sales, agreement coverage rates and gross margin contribution.


  • Bachelor’s degree in scientific field preferred or 2+ years’ experience in inside sales, field sales, or customer service within the scientific supply or similar industry.

  • 2+ years of experience and/or training in a field or inside sales position is preferred but not required

  • Capable of fully understanding each service products’ features, value proposition, and value to the customer
  • Proven ability to communicate to a technical customer base about the benefits of Biotage products and services

  • Excellent communication skills covering all communication vehicles (face to face, telephone, email and similar) with strong ability to engage customers in discussions regarding their user experience, issues, and needs.

  • Must be able to effectively organize and prioritize normal work activities and special projects to meet organizational needs

  • Must be proficient with (CRMs), MS Word, MS Excel, and MS PowerPoint

  • Must be able to develop and maintain strong working relationships in order to optimize performance and interactions with customers, customer service, technical service, inside sales, field sales, and sales management. 


  • Limited travel required for attendance at periodic sales or service meetings, trade shows, occasional customer visits and/or other special events (<10%)


This role is not eligible for candidates requiring VISA sponsorship.

Health, safety and protection of our employees is priority one. With that in mind,  Biotage  has implemented the following actions: common touch points cleaning and disinfecting; hand sanitizer stations; wear mask; social distancing; working remotely where possible

Biotage is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of Federal, State, and local governing bodies and agencies.


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