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Collections Specialist, Charlotte, NC, USA

22 June 2020

POSITION SUMMARY

Responsible for ensuring all customer invoices are paid in accordance with agreed upon payment terms

KEY ACCOUNTABILITIES / ESSENTIAL ROLE FUNCTIONS

  • Responsible for ensuring all customer invoices are paid in accordance with agreed upon payment terms
  • Collaborate with manager to develop collection methods to maximize cash flow
  • Build and maintain relationships with customers
  • Work closely with internal team members to address common root causes for payment delays, and recommend process changes where appropriate
  • Document all customer communications thoroughly with a clear explanation of next steps
  • Run weekly/monthly reports as requested by management

KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS

  • Strong verbal and written communication skills
  • Competent in intermediate Excel
  • Best in class customer service for both internal and external customers
  • Comfortable working with targets and goals
  • Well organized
  • Excellent problem solving and critical thinking skills
  • Experience in ERP system preferred
  • Minimum of two years of experience in business to business collections

PHYSICAL DEMANDS

  • The employee is required to sit, talk, hear, as well as utilize a computer and the telephone.

WORK ENVIRONMENT

  • CUBICLE

APPLICATION

Apply before August 22, 2020 on https://jobs.localjobnetwork.com/j/41630580