Your main responsibility as Team leader for Customer Service at Biotage Europe is to lead and develop daily operations at Biotage Customer Service team in Uppsala. With overall goal to develop customer interactions to secure order management and an overall high customer support satisfaction for our installed base customers in Europe. We are in the start for a transformation phase with goal to set a new level of customer support to our customers by identifying and implementing new processes and tools within our support functions.
We offer a collaborative creative global work environment with stakeholders in EU market for field sales, Customer Support center, Research & development and finance departments. Field support manager reports to EU sales and Service Support Manager. Position based at Biotage Headquarters in Uppsala, Sweden.
EU Sales & Support Jan Rensberg at +46 18 565757 or firstname.lastname@example.org
HR Director Cecilia Hållner at +46 709 504 100 or email@example.com
Submit your application to firstname.lastname@example.org no later than October 22nd. Selection and interviews will take place on an ongoing basis throughout the application period.
Biotage offers solutions, knowledge and experience in the areas of analytical chemistry, medicinal chemistry, peptide synthesis, separation and purification. The customers include pharmaceutical and biotech companies, companies within the food industry and leading academic institutes. The company is headquartered in Uppsala and has offices in the US, UK, China, South Korea and Japan. Biotage has approximately 330 employees and had sales of 668 MSEK in 2016. Biotage is listed on NASDAQ Stockholm.
White Paper: Reduce Solvent Use by 50%
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Sample Preparation Strategies for Urine Panels with 50 Drugs
Biotage Synthesizer Peer-reviewed Literature
How to Identify Compounds in a Mass Spectrum